Assistant Chief Concierge - Luxury Hospitality Leadership Role

Join the world-renowned Marriott Hotels team in Bali and redefine luxury hospitality as an Assistant Chief Concierge. This is your opportunity to blend innovative service excellence with the warmth of Balinese culture, creating unforgettable guest experiences in some of Bali's most prestigious properties. As an Assistant Chief Concierge, you'll be the heart of our luxury service, ensuring every guest feels like a VIP. Whether it's arranging exclusive tours, coordinating high-end dining experiences, or managing special requests, your role is crucial in delivering the exceptional service that Marriott is known for.

At Marriott Hotels in Bali, you'll work in a dynamic environment where your skills and passion for luxury hospitality will be nurtured. With properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll have the chance to make a significant impact in some of Bali's most sought-after destinations. This role offers a unique blend of luxury, culture, and adventure, making it the perfect platform to grow and excel in your career.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service by anticipating needs and exceeding expectations.
• Coordinate and manage special requests and events, ensuring seamless execution.
• Build and maintain strong relationships with local vendors, tour operators, and service providers.
• Use CRM systems like Salesforce to manage guest interactions and service requests efficiently.
• Ensure all guest data is accurately recorded and managed in compliance with data protection regulations.
• Monitor and report on service metrics to identify areas for improvement.
• Train and mentor junior staff to uphold high standards of service.
• Stay updated with local trends and cultural nuances to provide personalized and relevant recommendations.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in luxury hospitality, preferably in a concierge or front office role.
• Proven track record of delivering exceptional guest service in a luxury setting.
• Strong knowledge of CRM systems, particularly Salesforce.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Fluent in English, with additional language skills an advantage.
• Understanding of local regulations and cultural nuances in Bali.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait