After-Sales Support Coordinator (Water Dispensers & Coffee Machines)

Join Kumpulan Development (S) Pte Ltd, a leading provider of premium water dispensers and coffee machines, as our After-Sales Support Coordinator in the vibrant and growing market of Bali, Indonesia. This is an exciting opportunity to play a pivotal role in ensuring our customers in Bali enjoy the best after-sales experience with our products. As the After-Sales Support Coordinator, you'll be the backbone of our customer service team, handling everything from troubleshooting technical issues to providing expert advice on maintenance and usage.

Bali's dynamic market offers a unique blend of cultural richness and economic growth, making it an ideal location for someone looking to make a significant impact in the hospitality and beverage industry. With a commitment to innovation and customer satisfaction, Kumpulan Development (S) Pte Ltd is the perfect place to grow your career and contribute to a thriving business.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate after-sales support activities, including installation, maintenance, and repair of water dispensers and coffee machines.
• Provide technical assistance and troubleshooting to customers and field technicians.
• Ensure timely resolution of customer complaints and issues, maintaining high levels of customer satisfaction.
• Coordinate with the sales and marketing teams to ensure seamless customer onboarding and product support.
• Monitor and analyze after-sales performance metrics to identify areas for improvement.
• Develop and implement training programs for field technicians and customers on product usage and maintenance.
• Stay updated with the latest industry trends and technologies to enhance product support services.
• Collaborate with the engineering and R&D teams to address product-related issues and suggest improvements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in after-sales support, technical support, or a similar role in the beverage or hospitality industry.
• Proficient in using technical software and tools such as SAP, ServiceNow, or similar customer relationship management (CRM) systems.
• Strong knowledge of water dispensers, coffee machines, and related equipment.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical teams.
• Familiarity with Indonesian language and culture, as well as English, is a plus.
• Ability to travel to customer sites as needed.
• Valid driver's license and a reliable vehicle for field work.

🛠️ Keahlian

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