Customer Service Specialist - Premium Beauty Salon in Bali

Join Dahlia Hair Design & Beauty Salon, a premier luxury beauty destination in Denpasar, Bali, where passion for beauty meets exceptional customer service. We are seeking a dedicated Customer Service Specialist to elevate our clients' experience. As part of our team, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and care. Daily, you'll handle inquiries, book appointments, and manage client relationships, all while contributing to the salon's reputation for excellence.

At Dahlia Hair Design & Beauty Salon, we pride ourselves on creating a luxurious and welcoming environment. Our mission is to provide top-tier beauty services and exceptional customer service, making every client feel valued and pampered. This role offers a unique opportunity to be part of a vibrant beauty community in Bali, where your skills and dedication will directly impact client satisfaction and salon growth.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide information about salon services, products, and promotions.
• Book and manage appointments using our in-house booking system.
• Assist clients with product selections and recommend suitable treatments based on their needs.
• Manage client feedback and address any concerns to ensure satisfaction.
• Collaborate with the beauty team to ensure a seamless client experience.
• Maintain a clean and organized salon environment.
• Stay updated on salon policies and procedures to provide accurate information.
• Contribute to the salon's marketing efforts by promoting new services and products.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a beauty or luxury retail environment.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with beauty industry products and services.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong organizational and time management skills.
• Attention to detail and a commitment to excellence.
• Enthusiasm for beauty and a passion for customer service.

🛠️ Keahlian

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